GOG.com continues to champion a gamer-friendly approach with its updated voluntary refund policy, which allows players to request refunds for any game up to 30 days after purchase—even if the game has already been downloaded, launched, and played. This policy also applies to early access titles and pre-orders, a move that offers significant flexibility compared to other digital marketplaces.
How the Refund Process Works
To request a refund, players simply navigate to their Order History page on GOG, find the purchase in question, and select “Ask for a refund.” The request can be processed as either a refund back to the original payment method or as GOG Wallet credits, which can be used for future purchases and have no expiry date.
The refund window is generous, providing ample time to assess a new purchase. This is markedly more flexible than Steam’s more restrictive 14-day window with two-hour playtime limits.
Guarding Against Abuse
While the policy is inclusive, GOG emphasizes the importance of fair use. The company monitors refund requests to prevent abuse that could harm game developers who invest significant time and effort into their creations. As such, refunds may be denied in individual cases where misuse is detected.
Coverage of Early Access and Pre-Orders
Early Access games, often considered riskier purchases due to their unfinished state, are also eligible for refunds within the 30-day timeframe, without additional conditions. Pre-orders can be refunded at any time before release and for 30 days afterwards. This ensures that consumers are protected even in uncertain situations.
Community Feedback on the Policy
Players widely appreciate GOG’s customer-centric stance, valuing the freedom to change their minds without severe restrictions. Some users have noted occasional glitches where the refund option may temporarily be unavailable for recent purchases, but these appear to be technical issues, not policy changes.
This policy aligns with GOG’s overall reputation as a platform focused on user experience, fair treatment, and respect for indie and classic games.
FAQs
Can I get a refund if I’ve already played the game?
Yes, GOG allows refunds within 30 days even if the game has been downloaded and played extensively.
How do I request a refund?
Go to your Order History on GOG.com, select the purchase, and click “Ask for a refund.” Choose your refund method and submit the request.
Are pre-orders refundable?
Pre-orders can be refunded anytime before release, and up to 30 days after release.
Does this policy include Early Access titles?
Yes, Early Access games also qualify for refunds within 30 days of purchase.
Can GOG refuse my refund?
While rare, GOG reserves the right to refuse refunds in cases of suspected abuse that might harm developers.
Conclusion
GOG’s refund policy is one of the most generous in the PC gaming market, prioritizing customer satisfaction and trust. By allowing returns even after extensive playtime and making refunds available for early access and pre-orders, GOG stands out as a user-focused marketplace. At the same time, their safeguards against abuse ensure that developers are protected, helping maintain a healthy ecosystem for game creation and purchase.